Refund policy

Returns & Refunds Policy

Last updated: September 2026

At ERVUREA, we want you to feel confident when purchasing our jewelry. If your purchase is not right for you, we are happy to assist with returns in accordance with the terms below.

1. Returns

For eligible non-personalized items, you may request a return within 14 days of receiving your order.

To be eligible for a return:

- The item must be unworn and in its original condition.
- The item must not show signs of wear, damage, alteration, or resizing.
- The item must be returned with its original packaging and accompanying documents.
- The item must be securely packaged to prevent damage during return shipping.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

2. Personalized & Custom-Made Jewelry

Items that are made to your specifications or personalized, including custom ring sizes, customized stones, engraving, or other personalized designs, are generally not eligible for return or refund due to a change of mind, except where required by applicable law or where the item is defective or incorrect.

Before production begins, we will confirm the customization details with you.

3. Exchanges

If you would like to exchange an eligible non-personalized item for another size or product, please contact us within 14 days of delivery.

An exchange is subject to product availability. Additional costs may apply where the replacement item has a different price.

For customized jewelry, exchanges may not be available unless the item is defective or does not match the agreed specifications.

4. Defective, Damaged or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

- Your order number
- A description of the issue
- Clear photographs of the item and packaging

We will review the issue and, where appropriate, provide a repair, replacement, or refund in accordance with applicable consumer protection laws.

5. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, the customer is responsible for the cost of returning an eligible item.

We recommend using a tracked and insured shipping service for returns. ERVUREA is not responsible for items lost or damaged during return shipping before they reach us.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

Please allow your payment provider or bank additional processing time before the refund appears in your account.

7. Original Shipping Costs

Where permitted by applicable law, original shipping costs are generally non-refundable for returns made because of a change of mind.

If an item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, we will handle shipping costs in accordance with the applicable legal requirements.

8. How to Request a Return

Please contact us at:

hello@ervurea.com

Please include your order number and the reason for your return.

We will provide you with the return instructions after reviewing your request.

9. EU Consumer Rights

If you are a consumer located in the European Union, you may have statutory rights under applicable EU consumer protection laws, including rights relating to defective or non-conforming products and, where applicable, a statutory withdrawal period.

Nothing in this policy is intended to limit or exclude any rights that cannot legally be excluded or limited under applicable law.

For personalized or custom-made products, statutory withdrawal rights may not apply where the law provides an exception for goods made to the consumer's specifications or clearly personalized.

If you have any questions regarding your return rights, please contact us at hello@ervurea.com.